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RETURNS

Girls with Gems strive to provide our customers with products of the highest quality.


 

We are happy to offer a REFUND on FULL PRICED MERCHANDISE that is returned within 7 days of receipt of purchase and 14 days for international customers:

Products must:

  • Not be washed or altered,
  • Have original tags attached,
  • We cannot accept returns of sale items, swimwear, intimates & jewelry.

For orders placed during a flash sale such as VOSN, we will happily offer a store credit only for items which were full price. Items which are SALE or CLEARANCE cannot be returned. 

 The same conditions as above applies.

Girls with Gems does not accept returns (refund, credit note or exchange) on any sale items unless deemed faulty. We kindly ask you to consider this before committing to a purchase. 

If you believe you have received a faulty item:

All refunds for full priced products purchased through Afterpay incur a 5% refund fee which will be deducted from the refund amount.

If you've ordered something that you wish to change or cancel, you will need to wait for the delivery of your order and then follow the Returns Policy process to change.

Returns will be approved at Girls with Gems discretion. If the product is damaged or not in its original condition upon receipt Girls with Gems reserve the right to refuse any returned item Girls with Gems believe it is not of merchantable quality and/or has been worn, altered or washed.

The goods will be returned to you and the extra shipping and handling charges to return the item will remain your responsibility. Please be aware that during busy periods such as Christmas and New Years, there can be delays with postal services and international customs.

Girls with Gems recommends that you return the product via Australia Post and you must pre pay all returns postage, you assume any risk of loss, theft or damaged goods during transit and therefore advise you organise shipment registration of insurance with Australia Post.

It is advised that items be returned via registered or express post and packaged well. Girls with Gems reserves the right to refuse to accept, and to return, parcels that arrive COD or have More to Pay stamped on them. 

Online Store credits expire a year from date issued.

* Please Note: It is at the manufacturer's discretion to deem an item faulty. In relevant cases, you may receive a repair or replacement complimentary. If neither option is possible, then a full refund will be issued.

* Please Note: Shipping and handling charges are non-refundable.

Please take into consideration that this policy only applies to our online store and not our individual boutiques.

Girls with Gems have made every effort to correctly display the colours of our products on our online store. However, due to the fact that the images provided use flash photography, as well as the inevitable variances between computer monitors, we cannot guarantee that your device will display a colour which is completely accurate.  

 


How Do I Make a Return


 

Send Girls with Gems an email immediately to notify us of your intent to return and please keep in mind the 7 day return policy or 14 days for international customers. Include your contact details as well as information regarding the item you are returning such as the brand name, size, colour and date of purchase. Also please advise whether you wish to exchange the item or receive a store credit. You will be issued with a Return Authorisation Number (RA#) to write on a copy of the invoice being returned with goods.

It is the customer's responsibility to ensure the goods are returned on time and sent using a viable postal or courier option with a tracking service, at their expense. We reserve the right to refuse any return that is received without prior authorisation from us, or does not arrive within the acceptable return period. In the event that we receive an unauthorised returned item, return shipping and handling costs will be passed on to the customer.

 


Where Do I Send My Return?


 

Please send the item with its original tags attached and a copy of your invoice to:

Girls With Gems

ATTN: RETURNS

Shop 15/28 Cross Street

Double Bay NSW 2028

Please include your full name, shipping address and contact number. Notify us by e-mail once you have sent the item and provide us with the registered or express post tracking number.

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